Privacy Policy
Muir Surf and Sport knows that you care about how your personal information is used and shared on the internet and you can completely trust in our site to use that information carefully and sensibly. This notice describes our privacy policy. By visiting MuirSurf.com, you are accepting the practices described in this Privacy Policy.
What information does MuirSurf.com collect?
We receive and store any information you enter on our web site or give us in any other way. As much as possible we try to make the information we collect optional to you so you can choose what personal information to enter and what not to enter. We use the information that you provide for such purposes as shipping you your orders, responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.
What emails will I receive?
By signing up for the free newsletter service you will recieve every so often recieve a newsletter with Muir Surf and Sport surf reports, articles, surf product updates, and special announcements from MuirSurf.com. At ANY time, you may unsubscribe from our emails by clicking on the unsubscribe link at the bottom of our emails or by going to your personal profile page and unchecking the "Recieve Newsletters" feature.
What information do we collect when I purchase from the store?
When you order, we need to know all the relevant information in order to get our goods to your door and communicate any information about your order to you. This includes your name and address for shipping and your email address to notify you of your order status. We also collect credit card information, but do not store it, so that we can process your order.
How does MuirSurf.com protect my customer information?
When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.
What about "cookies"?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as storing items in your shopping cart. Most Web browsers automatically accept cookies, but you can usually change your browser settings to prevent that.
Will MuirSurf.com disclose the information it collects to outside parties?
MuirSurf.com does not sell, trade, or rent your personal information to others. MuirSurf.com may release account information when we believe, in good faith, that such release is reasonably necessary to
(i) comply with the law,
(ii) enforce or apply the terms of any of our user agreements or
(iii) protect the rights, property or safety of Muir Surf and Sport, MuirSurf.com, our users, or others.
In summary
We are committed to protecting your privacy. We use the information we collect on the site to make shopping at MuirSurf.com possible and to enhance your overall experience.
Your consent
By using our Web site, you consent to the collection and use of this information by MuirSurf.com. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
Tell us what you think.
MuirSurf.com welcomes your questions and comments about privacy. Please send e-mail to scott@muirsurf.com.
Shipping and Return Policy
Expected Shipping Time All items will be shipped within 3-5 business days via UPS or the US Postal Service. Any prospected delay falling outside of this range will be dealt with on a customer to customer basis.
Returns & Exchanges Will be accepted only with a Return Authorization Number issued from Muir Surf and Sport. Items returned after twenty days will be subject to restocking charges which are dependent on the item. We carry only top quality items (no seconds). If, however, a defect should show up or we send you the wrong item by mistake, call for a Return Authorization Number, return it and we will rush you a replacement. Sorry, no refunds on used items.
International Shipments At this time we only ship to the continental US.
Freight Damage & Claims Inspect all merchandise upon receipt. Notations of any shortages or damages MUST be made on the delivery receipt BEFORE signing. All claims for damage must be filed with the delivering freight company within 1-5 days of delivery. We will, however, assist you in filling a claim IF all the correct procedures have been carried out. Call our Customer Service for assistance.
Partial Shipments May be made when some items are back ordered (out of stock). We do this because we know that you want your equipment as fast as possible. Partial shipments will not be made on orders requesting "No Back Orders" &/or "Ship Complete".
